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Customer Service Information |
Shopping With Us
Online
Shopping with us could not be any easier. After having decided what you want to purchase, click the “add to cart” button. You will then be taken to your personal shopping cart. At this stage you can either continue shopping or proceed to the checkout where you can process your order via our secure payment system. To make the ordering process even easier you have the option to set up an account and register your details with us.
We accept all major Credit and Debit cards. You may send us your card information via the Internet via our secure processing system at Protx.
By Telephone:
To place your order with us please call us on 08458672632 during office hours, (Mon – Fri 10:00-16:00). If ordering outside office hours please leave your name and contact number on our answering service (Calls are charged at 3.95 pence min peak, 1.00 pence per minute off peak. Please note that prices are for calls made through a normal BT line, and calls using other systems or mobile phones can be charged differently), and we will get back to you during working hours.
By Post:
If you prefer sending us your purchase order by post, no problem! just fill in the online order form, print it off, add a cheque for the exact amount of your order (including delivery charges) and post to us at:
My watch & i.com
C/O Jackson’s Yard
Bonemill Lane
Worksop S81 7BA
United Kingdom
Payment Options
Online
Protx - For secure credit and debit card payments.
All major credit cards are accepted: Visa, Delta, Visa Electron, MasterCard, Maestro and Solo.
If you are paying for your order using a credit or debit card you will be asked to enter your card details as part of the ordering process, and you will find further instructions when you process your first order.
Your details will be covered by our credit card security policy.
Over the Phone
To place your order with us please call us on 08458672632 during office hours, (Mon – Fri 10:00-16:00). If ordering outside office hours please leave your name and contact number on our answering service (Calls are charged at 3.95 pence min peak, 1.00 pence per minute off peak. Please note that prices are for calls made through a normal BT line, and calls using other systems or mobile phones can be charged differently), and we will get back to you during working hours.
By Post
If you'd like to pay by cheque, complete the order form, print it off and send us a personal cheque in pounds sterling for the total amount of your order (including delivery charges) to us at:
My watch & i.com
C/O Jackson’s Yard
Bonemill Lane
Worksop S81 7BA
United Kingdom
Please make cheques payable to Mywatchandi.com. Please also send us a covering letter detailing your Order, contact details and delivery address.
Orders will only be dispatched once the cheque has cleared in our bank account.
Delivery Information
United Kingdom:
Dispatch Times
Orders are normally dispatched within 24 hours from order time (unless stated otherwise)
Moreover, if made before 11:00, we will do our best to dispatch your order the same day.
Orders made on Saturdays, Sundays and holidays will be dispatched the following working day.
Please note that during times of peak seasonal demand (especially at Christmas), there may be a slight delay in the dispatch of your order, so please allow extra time for delivery.
Please allow a couple of extra days delivery time for orders to the Scottish Highlands & Islands or to Northern Ireland.
Delivery Charges
The principle governing delivery costs is simple: the more you spend, and the slower you get your item, the cheaper the delivery cost is. The following table describes the delivery options in details:
Value of Order |
Dispatch |
Delivery Time |
Cost |
| Above £100.00 |
Royal Mail special delivery / courier |
Within 24h of dispatch time |
FREE |
£50.00-£99.99 |
Royal Mail special delivery / courier |
Within 24h of dispatch time |
£2.95 |
| Recorded Delivery |
1-3 working days of dispatch time |
£2.00 |
Under £50.00 |
Royal Mail special delivery / courier |
Within 24h of dispatch time |
£4.50 |
| Recorded Delivery |
1-3 working days of dispatch time |
£2.00 |
International Delivery:
For orders made from outside the UK, we have lat delivery rates as described in the table below:
Country |
Dispatch |
Delivery Time |
Cost |
Europe * |
Recorded delivery |
5-8 working days |
£6.00 |
| U.S.A and Canada |
Recorded delivery |
5-10 working days |
£7.00 |
* Europe:: Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Hungary, Slovakia, Poland, Czech Republic.
Returns
We are certain that you will be delighted with our products. However, in case you are not entirely happy with your order, you may return it. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Unwanted Goods
If you are not entirely satisfied with your purchase or even if you just changed you mind, no worries! we offer you a 20 days return period in which you can send us back the item you purchased, and provided it is returned in perfect condition and in the original packaging.
Provided you will let us know of your wish to return the item within 7 days from receipt, you will be entitled to a refund of any payment you have made. If you will let us know of you wish to return the item after more that 7 days from receipt (and in any case no later than 20 days from receipt), you will be charged a 10.00 pounds handling charge. In any case, you will have to pay for the return postage of these items. Please contact us by email using the form here, to inform us of your wish to return the goods and how you would like to be refunded (for example: by crediting your credit card, by a cheque etc.).
Special Christmas return policy: items purchased during December will be allowed to be returned until the 10.1 the following year.
Faulty Goods
All items are thoroughly inspected for defects before they are dispatched. Upon delivery, you must inspect the Products and notify us promptly of any dissatisfaction with your Order. If the Products are faulty you must return them promptly and, upon receipt, we shall refund the full Price of the Product. If you receive an item from us which is faulty, please contact us by using the email form here to inform us within no longer than 5 days of receipt, and we will arrange a replacement. We will advise you as to how to send us back the faulty watch. In the event of you returning faulty goods to us we will also pay you the cost of the return postage.
Returned items address:
My watch & i.com
C/O Jackson’s Yard
Bonemill Lane
Worksop S81 7BA
United Kingdom
Warranty and Service
We are a professional watch merchant and as such we make sure that all the watches sent from our website have a minimum of a 2 Year Worldwide Limited Warranty which is the minimum requirement by EU Regulations.
Please note that each watch is covered by the manufacturers own warranty and therfore the scope of the warranty ranges from manufacturer to manufacturer. Upon receiving your watch please carefully read the warranty pamphlet which you recieve alongside your watch.
Incase of any problem with a product covered within the limits of the warranty, you can either contact us or the manufacturer directly.
However we will be happy to assist you with any issues regarding your watch even if outside the limits of your warranty. Please do not hesitate to contact us and we will try our upmost to resolve your issue.
Security and Privacy
Credit Card Security
All credit and debit card transactions are handled by Protx. We retain no credit or debit card information on our website or servers. Mywatchandi.com does not exchange or sell any customer information to any 3rd party organization of any type. Rest assured our business with you stays between us.
Privacy Policy
Mywatchandi.com does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart.
We will treat all your personal information as confidential. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. We will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled to do so.
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